AT&T initially downplayed its heroic efforts in the War on Terror, preferring to serve in silence behind the scenes. “But then we realized we had a PR win on our hands,” noted AT&T V.P. of Homeland Security James Croppy. “Not only were we helping NSA cut through the cumbersome red tape of the FISA system, we were also helping our customers by handing over their e-mails and phone records to the government. Modern life is so hectic – who has time to cc the feds on every message? It’s a great example of how we anticipate our customers’ needs and act on them. And, it should be pointed out, we offered this service free of charge.”
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